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WebHelp

BRINGING CUSTOMER SERVICE AND TWO WAY COMMUNICATION TO ALL BUSINESS WEB PAGES

WebHelp is a sophisticated, elegant and easy to use dynamic FAQ web site add–on that brings customer service and two-way communication to all commercial web pages. WebHelp encourages site visitors to remain on business sites by enabling site visitors to find the answers they need instantly; site visitors enter their questions into a text box and get an automatic answer. If there is no corresponding answer in the database the site user can then communicate via WebHelp with the appropriate staff member. The new answer can then be added to the dynamic knowledgebase so that the next user with the same type of question can get their answer automatically. Over time as the database grows the system becomes more and more efficient supplying site visitors with the answers they need instantaneously.

	You can add, edit, and delete new and existing answers.
	Publish or delete FAQs according to their relevancy to the web site.
	Built-in natural language search functionality of WebHelp enables site users to search the knowledgebase system online using full-text natural language questions.
	If users do not find an answer in the existing knowledgebase, they can submit their question and receive a personalized response from you by e-mail.
	New incoming questions can be automatically added to your help system thus creating a dynamic and valuable knowledgebase for you and your site users.
	Set your question as answered, unanswered or pending.
	FAQ’s are automatically ranked based on frequency of question.
	Overall Summary: The start screen provides you with a quick overview of the system performance, how many questions are in the system, their status, top questions and users.
	An effective rating and reporting system lets you get instant feedback on how useful your answers are for your users.
	You can create virtually unlimited topics to organize your questions and have a virtually unlimited number of questions.
	You can easily change the look and feel of your help system by editing a single CSS file.
	Multimedia Content Support: By using HTML code in your answers, you can post content using plain text or HTML elements like graphics and videos.
	Internal Notes System: You can save notes and memos with your answer’s to store additional information about any particular question or topic.
	MS Access and SQL Server: Works with both Microsoft Access and SQL Server databases (full script included). By using SQL Server you’ll provide scalable strength to the application.
	Integrates with Other WebModules.

Products

Announcements

Introducing: the FolioLink Pro Account– Unprecedented functionality

The new Pro Account includes all of the features of the FolioLink Premium account coupled with a fully searchable companion Image Archive website that is ideal for wedding photographers, independent stock photographers, event and assignment photographers and fine art photographers with a large inventory.

More info about The Pro Account

Search Engine Visibility with FLASH Websites

FolioLink’s FLASH movie web sites take advantage of the visual richness of FLASH technology while allowing search engines to index metadata and text content.

More info about Search Engine Visibility with FLASH Websites

FolioLink’s pocket-able websites for iPhone™ and iPod® touch users.

FolioLink is the first service to develop technology that specifically addresses this new medium allowing you to showcase your work in these portable devices. All FolioLink FLASH designs automatically morph into a compatible version for iPhone™ and iPod® touch users.

More info about Pocketable Websites

The New Image Archive

Add a fully searchable Image Archive website to your portfolio website to market, sell and deliver up to 5000 images under your own brand, commission free.

More Info about the New Image Archive