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You can add, edit, and delete new and
existing answers. |
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Publish or delete FAQs according to their relevancy
to the web site. |
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Built-in natural language search functionality of WebHelp
enables site users to search the knowledgebase system online
using full-text natural language questions. |
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If users do not find an answer in the
existing knowledgebase, they can submit their question
and receive a personalized response from you by e-mail. |
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New incoming questions can be automatically added to
your help system thus creating a dynamic and valuable knowledgebase
for you and your site users. |
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Set your question as answered, unanswered or pending. |
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FAQ’s are automatically ranked based on frequency
of question. |
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Overall Summary: The start screen provides you with
a quick overview of the system performance, how many questions are in
the system, their status, top questions and users. |
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An effective rating and reporting system lets you get
instant feedback on how useful your answers are for your users. |
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You can create virtually unlimited topics to organize
your questions and have a virtually unlimited number of questions. |
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You can easily change the look and feel of your help
system by editing a single CSS file. |
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Multimedia Content Support: By using
HTML code in your answers, you can post content using plain
text or HTML elements like graphics and videos. |
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Internal Notes System: You can save notes and memos
with your answer’s to store additional information about any particular
question or topic. |
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MS Access and SQL Server: Works with
both Microsoft Access and SQL Server databases (full script
included). By using SQL Server you’ll provide scalable
strength to the application. |
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Integrates with Other WebModules. |